RETURNS POLICY
Last Updated – January 01, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with either your complete order for any reason, you may return it to us and receive a refund only. Please see below for more information on our returns policy.
RETURNS
All Returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition and contain all the original tags, labels and branding.
RETURNS PROCESS
To Return an item, please email customer service at ‘[email protected]’ to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA, please place the item securely in its original packaging along with you confirmation email that you received during ‘Order Completion’.
Please send the item back to the address below
Puresims
Attn: Returns (RMA #PS-R0000)
Unit E, Brocks Business Centre,
Homefield Road,
Haverhill,
Suffolk,
CB9 8QP
United Kingdom
Please note the customer is responsible for covering the return shipping costs. We strongly recommend that you use a trackable method when sending your item back to us. The only time the Company will cover the shipping charges is when the product arrives damaged or is incorrect. The Company will use UPS and DPD Local to collect parcels from the shipping address you supplied during checkout.
REFUNDS
After receiving your return and inspecting the condition of your item, we will then process your return only if the condition is new and unused. Unless of course its faulty which in that case we will send out the replacement part. Please allow at least two (2) working days from the receipt of your item to process your return. Refunds can take up to 3 working days for your credit to appear on your Statements/Activity, depending on your bank. You will automatically receive an email stating the refund when this is processed. If your parcel is still in transit with the courier unfortunately we can’t refund the order until the parcels are back with us and inspected. However if the order is classed as ‘lost’ by the courier, we will need to process a claim with the courier. Once this process has been confirmed and is in process we will then refund the customer.
For international shipments where customs and or duties are payable by the recipient whereby the recipient refuses to pay, these charges will be deducted from any refunds.
EXCEPTIONS
For defective or damaged products, please contact on the details provided below to allow us a quick turn around.
QUESTIONS
If you have any questions concerning our returns policy, please contact us at: 01245 956284 [email protected]
