How quickly will my sim racing order be shipped?
We dispatch sim racing rigs, racing simulator equipment, and accessories every business day using UPS and DHL (Monday–Friday). Orders placed before 2pm are usually dispatched the same day. Larger pallet shipments, including complete racing simulator setups and heavy sim rigs, typically take 1–2 business days to dispatch. Once your order has shipped, you will receive tracking information so you can monitor your delivery.
When will my sim racing order be ready for collection?
Collection orders are usually ready within 1 hour during business hours. Once your order is confirmed, you can collect it directly from our showroom during opening hours — no appointment or collection arrangement is required.
Collection Address:
Unit E, Brocks Business Centre
Homefield Road
Haverhill
Suffolk
CB9 8QP
We recommend bringing your order confirmation when collecting larger sim racing rigs or racing simulator equipment.
Do you build and ship custom sim racing rigs?
Yes — we design, build, and ship bespoke sim racing rigs for customers both domestically and internationally. We can provide a tailored quotation for your custom racing simulator setup, including shipping and freight costs.
We also offer professional racing simulator installations worldwide for commercial venues, esports facilities, event spaces, and private customers. Installation and delivery quotes are adjusted accordingly based on your location, simulator configuration, and project requirements.
How can I contact you about my sim racing order?
If you have any questions about your order, delivery, tracking, or racing simulator setup, please contact us via email or our dedicated WhatsApp support channel. To help us assist you as quickly as possible, please include your order number in your message. Our team will be happy to help with any queries regarding your sim racing rig or simulator purchase.
Do you offer worldwide shipping for racing sim hardware?
Yes — we ship racing sim hardware, sim racing rigs, simulator accessories, and related equipment worldwide using trusted couriers including UPS and DHL. If your country is not available during checkout, please contact us and our team will be happy to arrange a custom shipping quotation for your order.
Will I need to pay customs or import fees on my racing sim hardware order?
International orders may be subject to customs duties, import taxes, or handling fees depending on your country’s regulations. These charges are determined by your local customs authority and are not included in our product or shipping prices unless otherwise stated.
As customs fees vary from country to country, we recommend contacting your local customs office for more information before placing your order.
What is your return policy for racing sim hardware?
We accept returns on eligible racing sim hardware and simulator accessories in line with our returns policy. For full details regarding returns, refunds, eligibility, and return conditions, please visit our Refund & Returns Policy page below:
What warranty is included with your racing sim hardware?
All products supplied by Puresims include the manufacturer’s warranty coverage applicable to the specific product or brand. Warranty periods may vary depending on the manufacturer and type of racing sim hardware purchased.
If you experience any issues with your product, our team will assist you throughout the warranty and RMA process to help resolve the issue as quickly as possible.
Do you offer price matching on racing sim hardware?
Yes — we offer price matching against other UK retailers on eligible racing sim hardware and simulator equipment. To qualify, the product must be identical, in stock, and not part of a clearance sale, bundle deal, or other promotional offer.
If you find a better price elsewhere, please contact our team and we’ll be happy to review it.
Do you provide technical support for racing simulator setups?
Yes — we provide technical support for racing simulator setups, sim racing PCs, and racing sim hardware purchased directly from Puresims. If you need assistance with installation, configuration, or troubleshooting, please contact us via email with details of your issue and system setup.
For larger technical jobs, advanced troubleshooting, remote support sessions, or custom IT work, we may charge a service fee depending on the level of support required.
Do you have a showroom where I can view and test racing simulator products?
Yes — we have a showroom with a range of racing sim hardware, sim racing rigs, and simulator equipment available to view, test, and purchase on-site. Customers are welcome to experience selected products before buying and speak with our team for advice on the best racing simulator setup for their needs.
Do you offer racing simulator hire for events?
Yes — we provide racing simulator hire for a wide range of events including conferences, exhibitions, corporate events, trade shows, weddings, birthday parties, esports events, and private functions. Our simulator hire packages can be tailored to suit your event requirements and can include delivery, setup, and on-site support.
Please contact our team to discuss your event and obtain a customised quotation.
What is the best sim racing rig for beginners?
The best sim racing rig for beginners depends on your budget, available space, and preferred racing platform. At Puresims, we offer a range of beginner-friendly sim racing rigs and complete racing simulator packages suitable for PC, PlayStation, and Xbox users. Our team can help recommend the ideal setup based on your experience level and upgrade plans.
What racing sim hardware do I need for a complete setup?
A complete racing simulator setup typically includes a sim racing rig or cockpit, seat, seat mounts, seat slider, steering wheel, wheel base, pedals, monitor or triple screens, monitor mount, gaming PC or console, and optional accessories such as shifters, handbrakes, and motion systems. Puresims can supply both individual racing sim hardware components and complete plug-and-play simulator packages.
Are your racing simulators compatible with PC, PlayStation, and Xbox?
Many of our racing simulator products are compatible with PC, PlayStation, and Xbox platforms, depending on the wheel base and hardware selected. Compatibility varies between manufacturers and products, so please contact us if you require advice on building a simulator setup for a specific platform.
Do you sell complete plug-and-play racing simulator packages?
Yes — we offer complete plug-and-play racing simulator packages that can include the sim racing rig, wheel base, pedals, monitors, gaming PC, and accessories. These systems can be pre-built, configured, and tested before delivery to provide a hassle-free setup experience.
Can you build custom commercial racing simulators?
Yes — we design and build commercial racing simulator solutions for esports venues, events companies, driver training centres, showrooms, and entertainment spaces. We can provide bespoke simulator installations tailored to your business requirements and available space.
Do you install racing simulators?
Yes — we offer professional racing simulator installation services for both domestic and commercial customers. We can assist with simulator assembly, hardware installation, cable management, software setup, and calibration both within the UK and internationally.
Can I upgrade my sim racing rig later?
Yes — many sim racing rigs and racing simulator setups are modular and can be upgraded over time. You can add components such as direct drive wheel bases, upgraded pedals, motion systems, triple monitor stands, and other simulator accessories as your setup evolves.
What brands of racing sim hardware do you stock?
Puresims stocks a wide range of premium racing sim hardware brands including direct drive wheel systems, pedals, cockpits, simulator accessories, and motion platforms from leading manufacturers. Please browse our website or contact our team for current brand availability.
- Sim-Labs
- Fanatec
- Simucube
- Asetek
- Simagic
- Moza
- Heusinkveld
- BDH
- BavarianSimTec
- Cube Controls
- Ascher
- VPG
- Vitus
- Qubic Systems
- SimRig Motion
- D-BOX
- Sparco
- Corbeu
- many more
Do you offer financing on racing simulator setups?
We may offer finance options on selected racing simulator products. Available finance options and eligibility may vary depending on your location and order value.
We offer:
- Klarna
- PayPal PayLater
What games are compatible with your racing simulators?
Our racing simulator hardware is compatible with many popular racing games including iRacing, Assetto Corsa, Assetto Corsa Competizione, Assetto Corsa Rally, F1 25, Le Mans Ultimate, rFactor 2, Automobilista 2, and more, depending on your chosen platform and hardware configuration.
What games are compatible with your racing simulators?
Our racing simulator hardware is compatible with many popular racing games including iRacing, Assetto Corsa, Assetto Corsa Competizione, Assetto Corsa Rally, F1 25, Le Mans Ultimate, rFactor 2, Automobilista 2, and more, depending on your chosen platform and hardware configuration.
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