I’ve placed an order, when will it ship?
We dispatch every business day with DHL (Mon-Fri). If the order is placed before 2pm it will be sent same day
I’ve placed an order to collect. When will it be ready to collect?
Orders are ready for collection within an hour. Contact us via email or our WhatsApp to arrange collection.
Do you ship bespoke rigs internationally?
Yes we offer this service, we can arrange a quote for the rig including freight costs.
I have a query about my order?
Feel free to contact us via email or our dedicated WhatsApp along with your order number with any questions and our team will be able to assist you.
Do you ship worldwide?
Yes we ship globally with DHL. If you can’t see your country listed in checkout please contact us to arrange a quote.
Do I have to pay Customs & Import fee’s in my country?
You may be liable to pay import taxes and duties upon import into your country. Customs vary country to country, so we recommend contacting your local customs authority for more information on import fee’s.
I want to return my order
Please see our policy for returns here; https://pure-sims.com/refund_returns/
What warranty will i receive?
We pass on the manufacturer's warranty for your products and we will assist with any RMA cases.
Do you price match?
Yes we offer a price match, provided the product in question is not in a sale or other promotional offer.
Do you offer IT support?
Yes we can offer support with any technical issues, if you need support please contact us via email explaining your issue. Please be aware this is a chargeable service.
Can i purchase in-store/on-site?
You can, however we do recommend ordering online beforehand to minimize delays.
