I have placed an order, when will it ship?
We dispatch every business day with UPS & DHL (Mon-Fri). If the order is placed before 2pm it will be sent same day.
I've placed an order to collect. When will it be ready to collect?
Orders are ready for collection within an hour. Contact us via email or our WhatsApp to arrange your collection.
Do you ship bespoke rigs?
Yes we offer this service for both domestic and international. We can arrange a quote for the rig including freight costs.
I have a query about my order
Feel free to contact us via email or our dedicated WhatsApp along with your order number with any questions and our team will be able to assist you.
Do you ship worldwide?
Yes we ship globally with UPS & DHL. If you can’t see your country listed in checkout please contact us to arrange a quote.
Do I have to pay Customs & Import fees in my country?
You may be liable to pay import taxes and duties upon import into your country. Customs vary country to country, so we recommend contacting your local customs authority for more information on import fees.
I want to return my order
Please see our policy for returns here; https://pure-sims.com/refund_returns/
What warranty will I receive?
We pass on the manufacturer’s warranty for your products and we will assist with any RMA cases.
Do you price match?
Yes we offer a price match against other UK companies, provided the product in question is not in a sale or other promotional offer
Do you offer IT support?
Yes we can offer support with any technical issues, if you need support please contact us via email explaining your issue. Please be aware this is a chargeable service.
Do you have a showroom where I can view/try/buy products?
Yes, we have a showroom with products on display that can be used and also be purchased on site.
Do you hire out sims for events?
Yes we do, we can cater for a wide range of events, be that conferences to birthday parties. Get in contact with us to obtain a quote.
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